Privacy policy

SYSTEM 3 – PRIVACY POLICY

Effective Date: 22 July 2025

This Privacy Policy describes how System 3 collects, uses, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

System 3 Software Limited
Email: sales-support@system3.com
We are the data controller responsible for your personal data.

 

2. What Data We Collect

We may collect:

  • Name, email, phone, and postal address
  • Order and payment details (processed securely via third parties)
  • Login credentials (if you create an account)
  • Technical data (IP address, browser, cookies)
  • Order history and support interactions

We do not store your full credit or debit card details.

 

3. Why We Use Your Data

We use your data to:

  • Fulfil your orders
  • Provide customer support
  • Improve our site and service
  • Send marketing emails (only if you opt in)
  • Comply with legal obligations (e.g. tax records)

 

4. Legal Grounds for Processing

We process your data based on:

  • Contract (to fulfil your order)
  • Consent (e.g. marketing)
  • Legal obligation
  • Legitimate interests (e.g. fraud prevention)

 

5. Sharing Your Data

We may share your data with:

  • Delivery partners
  • Payment processors (e.g. Shopify, PayPal)
  • Customer support providers
  • Legal or regulatory authorities if required

We do not sell your data.

 

6. International Transfers

Some partners may be located outside the UK. Where applicable, we ensure that suitable legal safeguards are in place (e.g. Standard Contractual Clauses).

 

7. Data Retention

We retain your data only for as long as necessary for the purpose it was collected, or to meet legal requirements (e.g. accounting).

 

8. Your Rights Under UK GDPR

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request erasure (in some cases)
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, email sales-support@system3.com

 

9. Cookies

We use cookies to improve your browsing experience and understand how you interact with our site. You can adjust your cookie preferences via your browser settings.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website.